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Terms & Conditions

Terms and Conditions

Effective Date: February 18, 2025

Welcome to The Pilates Collective FZ LLC. By accessing or using our services, including equipment purchase and rental, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

 

1. Definitions

  • Company: Refers to The Pilates Collective FZ LLC.

  • Customer: The individual or entity purchasing or renting equipment from the Company.

  • Equipment: Refers to the Pilates Reformer and any associated accessories.

 

2. Equipment Purchase Terms

2.1 Warranty Coverage

  • Frame: Covered for three (3) years against defects in materials and workmanship under normal use.

  • Leather, Springs, and Other Wearable Parts: Covered for two (2) years against manufacturing defects under normal use.

 

2.2 Exclusions

This warranty does not cover:

  • Damage resulting from misuse, accidents, improper assembly, unauthorized modifications, or failure to adhere to maintenance guidelines.

  • Normal wear and tear beyond the specified warranty periods.

 

2.3 Claims Process

  • To initiate a warranty claim, the Customer must provide proof of purchase and photographic evidence of the defect.

  • Upon verification, the Company will, at its discretion, repair or replace the defective part(s).

 

2.4 Limitations

  • This warranty is non-transferable and applies solely to the original purchaser.

  • The Company's liability under this warranty is limited to the repair or replacement of defective parts; no refunds or compensation for incidental damages will be provided.

 

3. Equipment Rental Terms

3.1 Rental Agreement

By proceeding with your rental booking on our website, you agree to the following terms and conditions.

 

3.2 Rental Period

  • The rental period begins on the delivery date and continues for the duration specified in your booking confirmation.

  • Extensions are subject to availability and must be requested in writing.

 

3.3 Rental Fees & Payment

  • Rental fees are as per the selected package at the time of booking.

  • Payment must be made in full prior to delivery.

  • Late payments may result in additional charges or termination of the rental agreement.

 

3.4 Delivery & Collection

  • The Company will arrange delivery and setup of the Equipment at the agreed location.

  • At the end of the rental period, the Customer must ensure the Equipment is available for collection in the same condition it was received.

  • Failed collection due to the Customer's unavailability may result in additional fees.

  • If the Equipment is not collected on the agreed date, a daily charge of AED 22 will apply until collection is completed.

 

3.5 Care & Use of Equipment

  • The Equipment must be used only for its intended purpose and in accordance with safety guidelines.

  • The Customer is responsible for maintaining the Equipment in good condition.

  • Repairs needed due to misuse, neglect, or damage beyond normal wear and tear will be the Customer's responsibility.

 

3.6 Damage, Loss, or Theft

  • The Customer must immediately notify the Company of any damage, loss, or theft of the Equipment.

  • If the Equipment is lost, stolen, or damaged beyond repair, the Customer agrees to pay the full replacement cost of AED 6,200.

 

4. Liability & Indemnification

4.1 Assumption of Risk

  • The Customer acknowledges that the use of Pilates reformers involves inherent risks.

  • The Customer assumes all responsibility for injury, damage, or loss arising from use.

 

4.2 Liability Waiver

  • The Company shall not be liable for any injury, death, property damage, or other damages resulting from the use of the Equipment, except in cases of gross negligence.

 

4.3 Indemnification

  • The Customer agrees to indemnify and hold the Company harmless against any claims, damages, or expenses arising from the Customer's use or misuse of the Equipment.

 

5. Cancellation & Termination

5.1 Cancellation Policy

  • For rolling 30-day subscriptions, the Customer may cancel at any time by providing at least 7 days’ written noticebefore the next billing date.

  • Cancellations made 48 hours before the scheduled delivery date will receive a full refund.

  • Cancellations made after this period are non-refundable.

 

5.2 Early Termination

  • If the Customer wishes to terminate the rental before the end of the agreed rental period:

    • For rentals within the initial 30-day period, no refunds will be provided due to the 30-day minimum rental requirement.

    • If the rental period exceeds 30 days, termination requires 7 days’ written notice.

    • Charges will be adjusted based on actual usage at the following daily rates:

      • Up to 5 weeks (35 days): AED 22 per day

      • Up to 60 days: AED 20.5 per day

      • Up to 90 days: AED 19.5 per day

    • The final rental fee will be recalculated based on the updated rental duration, and any remaining balance must be settled before the return of the Equipment.

 

5.3 Company's Right to Terminate

  • The Company reserves the right to terminate the rental if the Customer breaches any terms of this Agreement.

  • In case of termination due to a breach, no refunds will be issued.

 

6. General Terms

6.1 Ownership

The Equipment remains the sole property of the Company at all times.

 

6.2 Governing Law

This Agreement shall be governed by the laws of the United Arab Emirates.

 

6.3 Entire Agreement

This Agreement constitutes the entire understanding between the Customer and the Company, superseding any prior agreements.

 

6.4 Amendments

No modification of this Agreement shall be valid unless in writing and agreed upon by both parties.

 

6.5 Agreement Acceptance

By proceeding with a purchase or rental booking on our website, the Customer acknowledges having read, understood, and agreed to these terms and conditions.

The Pilates Collective FZ LLC
FOAM0717, Compass Building, Al Shohada Road,
Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE
Email: hello@thepilatescollective.co
Phone: +971 58 501 8664

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